358 Chapter 15 Digital Citizenship Copyright Goodheart-Willcox Co., Inc. Recall that etiquette is the art of using good manners in any situation. Netiquette is etiquette used when communicating electronically. It is also known as digital etiquette. Netiquette includes accepted social and professional guidelines for Internet communication. These guidelines apply to e-mails, social networking, and other contact with customers and peers via the Internet during work hours. For example, using all capital letters in a message, which has the effect of yelling, is not acceptable. Always use correct capitalization, spelling, and grammar. Having poor netiquette can also have legal ramifi cations. Slander is speaking a false statement about someone that causes others to have a bad opinion of him or her. Libel is publishing a false statement about someone that causes others to have a bad or untrue opinion of him or her. Slander and libel can be considered crimes of defamation. It is important to choose words carefully when making comments about others, whether online or in person. What you post on the Internet never really goes away. A digital footprint is a data record of all of an individual’s online activities. Even if you delete something you have posted on the Internet, it is still stored in your digital footprint. Always think before posting to social media sites or sending an e-mail. What you post online today could risk your future college and job opportunities. wavebreakmedia/Shutterstock.com Digital citizens respect their employer and only use offi ce equipment for business purposes.