32
Sections
2-1 Qualities of Successful
Employees
2-2 The Communication Process
2-3 Communication in
Relationships
2-4 Confl ict Resolution
•
Why are interpersonal
skills important for career
success?
•
Which is more important
to good communication—
speaking or listening? What
is the difference between
hearing and listening?
Reading Prep
Wh
R R R R R R R
Use a T-chart
to illustrate the
characteristics
of verbal
communication
and nonverbal communication.
Print out the concept organizer
at the website.
ompanion
Website
www.g-wlearning.com
Concept
Organizer
C
O O