5 Brief Contents Unit 1 Introduction to Banking . . . . . . . . . . . . .22 Chapter 1 Banking Basics . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Chapter 2 Financial Institutions. . . . . . . . . . . . . . . . . . . . . . . .42 Chapter 3 Business of Banking. . . . . . . . . . . . . . . . . . . . . . . .59 Unit 2 Money and Regulation. . . . . . . . . . . . . . .84 Chapter 4 Money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Chapter 5 Federal Reserve System . . . . . . . . . . . . . . . . . . .105 Chapter 6 Bank Regulations. . . . . . . . . . . . . . . . . . . . . . . . .122 Unit 3 Customer Services . . . . . . . . . . . . . . . .146 Chapter 7 Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148 Chapter 8 Lending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Chapter 9 Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206 Unit 4 Bank Management. . . . . . . . . . . . . . . . .234 Chapter 10 Day-to-Day Activities . . . . . . . . . . . . . . . . . . . . .236 Chapter 11 Selling the Bank . . . . . . . . . . . . . . . . . . . . . . . . .261 Chapter 12 Banking Careers and Workplace Skills. . . . . . . .280 Chapter 13 Bank Performance . . . . . . . . . . . . . . . . . . . . . . .306 Chapter 14 Ethics, Security, Fraud, and Workplace Safety. .324 Unit 5 History and Future of Banking . . . . . . .348 Chapter 15 Evolution of Banking. . . . . . . . . . . . . . . . . . . . . .350 Chapter 16 Financial Crises of the Early 21st Century . . . . .369 Chapter 17 Bank of the Future . . . . . . . . . . . . . . . . . . . . . . .389 Law Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .430