Chapter 23:
Troubleshooting Brake Systems . . . . 431
Filling Out Work Orders 432
Obtaining Vehicle Identification
Numbers 432
Strategy-Based Diagnostics 432
The Seven-Step Troubleshooting
Procedure 434
Step 1—Verify the Complaint 434
Talking to the Driver
Step 2—Check for Obvious Problems 438
Performing Visual Inspections
Step 3—Determine Which Component or System
Is the Most Probable Cause 438
Diagnosing Intermittent Problems
Step 4—Perform Pinpoint Tests 439
Step 5—Isolate and Recheck the Causes of the
Problem 440
Always Perform Additional Tests / Deciding
on Needed Work / Contacting the Owner
about Needed Work
Step 6—Correct the Defect(s) 442
Step 7—Recheck System Operation 442
Follow-up 442
Additional Diagnostic Tips / Documentation
of Repairs / Remaining Calm
Noise, Vibration, and Harshness 443
Principles of Vibration / Creating and Transmitting
Noise / Sources of Harshness / Eliminating Noise,
Vibration, and Harshness
Chapter 24:
ASE Certification . . . . . . . . . . . . . . . 447
Reasons for ASE Tests 448
Applying for the ASE Tests 448
Preparing for ASE Tests 450
Taking the ASE Tests 450
Types of ASE Test Questions 450
One-part Question / Two-part Question / Negative
Questions / Incomplete Sentence Questions /
The ASE Brakes Test
Test Results 455
Recertification Tests 455
Chapter 25:
Career Preparation . . . . . . . . . . . . . 459
Automotive Servicing 460
Levels of Automotive Service Positions 460
Helpers / Apprentices / Certified Technicians
Types of Auto Service Facilities 461
Vehicle Dealers / Chain and Department Store
Auto Service Centers / Tire, Muffler, and Other
Specialty Shops / Independent Shops /
Government Agencies / Self-Employment
Other Opportunities in the Auto Service
Industry 463
Shop Foreman or Service Manager / Salesman
or Service Advisor / Parts Person
Getting a Job 464
Finding Job Openings / Applying for the Job
Appendix A:
Diagnostic Charts . . . . . . . . . . . . . . .469
Useful Tables . . . . . . . . . . . . . . . . . . 483
Acknowledgments . . . . . . . . . . . . . . 486
Glossary . . . . . . . . . . . . . . . . . . . . . 487
Index . . . . . . . . . . . . . . . . . . . . . . . . 503
8 Auto Brakes
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