Copyright © 2018 by The Goodheart-Willcox Company, Inc. All rights reserved. No part of this work may be reproduced, stored, or transmitted in any form or by any electronic or mechanical means, including information storage and retrieval systems, without the prior written permission of The Goodheart-Willcox Company, Inc. Manufactured in the United States of America. ISBN 978-1-63126-826-7 4 5 6 7 8 9 – 18 – 21 20 19 18 The Goodheart-Willcox Company, Inc. Brand Disclaimer: Brand names, company names, and illustrations for products and services included in this text are provided for educational purposes only and do not represent or imply endorsement or recommendation by the author or the publisher. The Goodheart-Willcox Company, Inc. Safety Notice: The reader is expressly advised to carefully read, understand, and apply all safety precautions and warnings described in this book or that might also be indicated in undertaking the activities and exercises described herein to minimize risk of personal injury or injury to others. Common sense and good judgment should also be exercised and applied to help avoid all potential hazards. The reader should always refer to the appropriate manufacturer’s technical information, directions, and recommendations then proceed with care to follow specific equipment operating instructions. The reader should understand these notices and cautions are not exhaustive. The publisher makes no warranty or representation whatsoever, either expressed or implied, including but not limited to equipment, procedures, and applications described or referred to herein, their quality, performance, merchantability, or fitness for a particular purpose. The publisher assumes no responsibility for any changes, errors, or omissions in this book. The publisher specifically disclaims any liability whatsoever, including any direct, indirect, incidental, consequential, special, or exemplary damages resulting, in whole or in part, from the reader’s use or reliance upon the information, instructions, procedures, warnings, cautions, applications, or other matter contained in this book. The publisher assumes no responsibility for the activities of the reader. The Goodheart-Willcox Company, Inc. Internet Disclaimer: The Internet resources and listings in this Goodheart-Willcox Publisher product are provided solely as a convenience to you. These resources and listings were reviewed at the time of publication to provide you with accurate, safe, and appropriate information. Goodheart- Willcox Publisher has no control over the referenced websites and, due to the dynamic nature of the Internet, is not responsible or liable for the content, products, or performance of links to other websites or resources. Goodheart- Willcox Publisher makes no representation, either expressed or implied, regarding the content of these websites, and such references do not constitute an endorsement or recommendation of the information or content presented. It is your responsibility to take all protective measures to guard against inappropriate content, viruses, or other destructive elements. Cover images: Rawpixel.com/Shutterstock.com, Monkey Business Images/Shutterstock.com, ESB Essentials/Shutterstock.com, michaeljung/Shutterstock.com, AVAVA/Shutterstock.com Case Study background image: Toria/Shutterstock.com Library of Congress Cataloging-in-Publication Data Names: Goodheart-Willcox Company, issuing body. Title: Soft skills for the workplace. Description: First edition. | Tinley Park, IL : Goodheart-Willcox Company, Inc., [2018] | Includes index. Identifiers: LCCN 2016046673 | ISBN 9781631268267 Subjects: LCSH: Vocational guidance. | Soft skills. | Vocational qualifications. Classification: LCC HF5381 .S644 2018 | DDC 650.1--dc23 LC record available at https://lccn.loc.gov/2016046673