Copyright Goodheart-Willcox Co., Inc. 1 Professionalism LEARNING OUTCOMES On completion of this chapter, prepare to: 1-1 Explain how hard and soft skills play a role in professionalism. 1-2 Define positive attitude. 1-3 Discuss the importance of a professional image. CHAPTER 1 BEFORE YOU READ Before you begin reading this chapter, see what you already know about soft skills by taking a pretest. The soft skills pretest is available at Uber Images/
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