7 Chapter 1 Professionalism Copyright Goodheart-Willcox Co., Inc. 5. Describe networking and its role in a professional image. APPLICATION 1. Recall a situation in which you observed a person in a business situation who exhibited unprofessional behavior. State the instance and the person’s behavior. How did the situation conclude or resolve? 2. Summarize your personal degree of optimism. How do you think that optimism can advance your career? 3. Why are adaptability and flexibility important soft skills to develop for your future personal and professional success? 4. Describe your personal emotional intelligence quotient (EQ). 5. Empathy is the ability to share someone else’s emotions. Sympathy is feeling sorry for someone’s unfortunate situation. There is a fine line between empathy and sympathy. People may want someone to share their emotions, but not feel sorry for them. Describe how you would coach a coworker to distinguish between empathy and sympathy. 6. Evaluate your attitude, in general, and how it has helped or hindered your personal or professional life.