Soft Skills for the Workplace 3e, Digital Resources
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1 Professionalism
Pretest
(DOCX, 42 KB)
Activity SS1-1 Hard Skills
(DOCX, 29 KB)
Activity SS1-2 Soft Skills
(DOCX, 36 KB)
2 Professional Ethics
Activity SS2-1 Confidentiality
(DOCX, 29 KB)
Activity SS2-2 Ethics Checklist
(DOCX, 30 KB)
3 Self-Management Skills
Activity SS3-1 Time-Management Skills
(DOCX, 34 KB)
Activity SS3-2 Problem Solving
(DOCX, 26 KB)
Activity SS3-3 Cell Phone Self-Management Skills
(DOCX, 30 KB)
Activity SS3-4 Stress Evaluation
(DOCX, 27 KB)
4 Workplace Etiquette
Activity SS4-1 Business Dining
(DOCX, 249 KB)
Activity SS4-2 Shared Workspace Guidelines
(DOCX, 26 KB)
5 Attire
Activity SS5-1 Dress Code
(DOCX, 27 KB)
Activity SS5-2 Selecting Appropriate Dress
(DOCX, 25 KB)
6 Communication Skills
Activity SS6-1 Word Choice
(DOCX, 29 KB)
Activity SS6-2 Business Jargon
(DOCX, 32 KB)
Activity SS6-3 Misused Words
(DOCX, 26 KB)
7 Verbal and Nonverbal Communication
Activity SS7-1 Tone
(DOCX, 24 KB)
Activity SS7-2 Nonverbal Communication
(DOCX, 27 KB)
8 Speaking Skills
Activity SS8-1 Introductions
(DOCX, 31 KB)
Activity SS8-2 Parliamentary Procedure
(DOCX, 33 KB)
9 Listening Skills
Activity SS9-1 Listening Skills
(DOCX, 34 KB)
Activity SS9-2 Listening Types
(DOCX, 29 KB)
10 Written Communication
Activity SS10-1 Letter Formatting
(DOCX, 30 KB)
Activity SS10-2 Editing Skills
(DOCX, 30 KB)
11 Writing and Interviewing for Employment
Activity SS11-1 Résumé Writing
(DOCX, 30 KB)
Activity SS11-2 Cover Letter Writing
(DOCX, 30 KB)
Activity SS11-3 Employment Application Form
(DOCX, 33 KB)
Activity SS11-4 Employment Forms
(DOCX, 31 KB)
12 Teams
Activity SS12-1 Icebreakers
(DOCX, 30 KB)
Activity SS12-2 Teamwork Skills
(DOCX, 38 KB)
13 Diversity
Activity SS13-1 Cultural Awareness
(DOCX, 30 KB)
Activity SS13-2 Cultural Intelligence
(DOCX, 35 KB)
14 Confidence
Posttest
(DOCX, 29 KB)
Activity SS14-1 Self-Confidence
(DOCX, 29 KB)
Activity SS14-2 Personal SWOT Analysis
(DOCX, 37 KB)
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