38 Chapter 2 Skills for Career Success
To develop good relationships with other people, you have to be
able to communicate. Communication is the process of conveying
information in such a way that the message is received and understood.
Through communication, you can share ideas, opinions, and facts with
others. In close relationships, you can also discuss and share your
problems and feelings. See 2-4.
Good communication is a skill you will use throughout your life. It
is based on a mutual effort between people to understand one another.
Speakers must try to make their messages relevant to the listeners. At
the same time, listeners must open their minds to the messages being
sent.
All forms of communication—speaking, listening, reading, writing,
and body language—can be grouped into two different categories.
The fi rst is verbal communication, which involves the use of words.
Nonverbal communication is the second category; this involves sending
messages without words. In this section, you will learn more about these
two forms of communication.
Section 2-2
The Communication Process
Objectives
After studying this section, you will be able to
•
improve your listening and speaking skills.
•
begin and develop conversations more easily.
•
use several forms of nonverbal communication to communicate
more effectively.
•
describe the use of several types of electronic communication.
Key Terms
communication
verbal
communication
nonverbal
communication
active listener
feedback
passive listener
rapport
refl ection
manners
body language
personal space
technology
Internet
Practice key terms with
crossword puzzles,
matching activities, and
e-fl ash cards for Chapter 2
at the website.
ompanion
Website
www.g-wlearning.com