Section 2-2 The Communication Process 43
Technology and
Communication
Technology, the use of
scientifi c knowledge for practical
purposes, has led to many new
ways for people to communicate
with each other. No longer do
you have to wait a week or more
to receive a written response for
a letter you sent. You can send a
message around the world in an
instant. It is possible to receive a
reply equally fast. Though most
people see many benefi ts to these
methods of communication, others
see some drawbacks. See 2-5 for some points to keep in mind when
using technology to communicate.
Cellular Phones
Cellular telephones provide two-way communication without the
direct wire connections. Cell phones send signals to towers and switching
centers that relay the messages to their destinations.
Cell phones allow communication from wherever you are, which is
particularly benefi cial in emergency situations. Cell phones are also being
paired with global positioning devices to provide emergency assistance and
information to travelers.
The use of cell phones can be disturbing to other people if used in public
places. Though popular with students, many schools ban their use. If you use
a cell phone, have consideration for the people around you when at school
or in a public place. Phones should be turned off when ringing will disturb
others. Conversations on cell phones
should not take place where other
people can hear them. Also, it is
inconsiderate to send text messages
while carrying on a face-to-face
conversation with another person.
Voice Mail
Voice mail allows callers to leave
a recorded message for the recipient
to listen to later. When leaving a
voice mail message, there are certain
courtesies you should follow.
•
Speak clearly and distinctly.
Electronic Communications
Etiquette
•
When using e-mail, grammar, spelling, and punctuation
must be accurate, as in any written form of communication.
•
Avoid using emoticons, such as :-) for a smile, in business
communications. Use them in personal e-mail only.
•
Don’t use e-mail or text messaging to deliver sensitive
information. A face-to-face or telephone conversation is
better to prevent misunderstandings.
•
Don’t post personal information about others on social
networking sites.
2-5
If you use electronic
communication devices,
follow these guidelines.
Financial Literacy
Evaluating Cell Phone Plans
Cell phones and monthly rate plans
can be purchased from a wireless service
provider. Compare the costs and features of
several different plans before making a selection. Be sure
you understand your plan—if you use more minutes than are
included, the costs can be high.
Pay-as-you-go phones are purchased with a certain number
of minutes. When the minutes are used up, you can buy more
minutes. This option can be more cost-effective than monthly rate
plans for people who do not use their cell phones often.
can