Chapter 20
Career Preparation . . . . . . . . . . . . . .415
Automotive Servicing 416
Levels of Automotive Service Positions 416
Helpers/Installers/Certified Technicians
Types of Auto Service Facilities 417
New-Vehicle Dealerships/Chain and
Department Store Auto Service Centers/Tire,
Muffler, and Other Specialty Shops/Independent
Shops/Government Agencies/Self-Employment
Other Opportunities in the Auto Service
Industry 419
Shop Foreman or Service Manager/Sales
Person or Service Advisor/Parts Person
Getting a Job 420
Finding Job Openings/Applying for the Job
Appendix A:
Basic Electricity and Electronics . . . .425
Appendix B:
Scan Tools . . . . . . . . . . . . . . . . . . . . .439
Appendix C:
Suspension and Steering
Troubleshooting Chart . . . . . . . . . . .447
Useful Tables . . . . . . . . . . . . . . . . . .453
Acknowledgments . . . . . . . . . . . . . .456
Glossary . . . . . . . . . . . . . . . . . . . . . .457
Index . . . . . . . . . . . . . . . . . . . . . . . .471
Table of Contents 9