Chapter 20
Career Preparation . . . . . . . . . . . . . . 415
Automotive Servicing 416
Levels of Automotive Service Positions 416
Helpers/Installers/Certified Technicians
Types of Auto Service Facilities 417
New-Vehicle Dealerships/Chain and Department
Store Auto Service Centers/Tire, Muffler, and
other Specialty Shops/Independent Shops/
Government Agencies/Self-Employment
Other Opportunities in the Auto Service
Industry 419
Shop Foreman or Service Manager/Sales
Person or Service Advisor/Parts Person
Getting a Job 420
Finding Job Openings/Applying for the Job
Appendix A:
Basic Electricity and Electronics. . . . 425
Appendix B:
Scan Tools. . . . . . . . . . . . . . . . . . . . . 439
Appendix C:
Suspension and Steering
Troubleshooting Chart . . . . . . . . . . . 447
Useful Tables . . . . . . . . . . . . . . . . . . 453
Acknowledgments. . . . . . . . . . . . . . . 456
Glossary . . . . . . . . . . . . . . . . . . . . . . 457
Index. . . . . . . . . . . . . . . . . . . . . . . . . 471
Table of Contents 9