Copyright by Goodheart-Willcox Co., Inc.
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Contents Contents
Part 1 Understanding Human Relations 6
1 The Need for Human Relations Skills 8
Case: Who Is the Best Candidate? 9
Case: Employee Personalities 13
2 Your Attitude Counts 18
Case: Who Has a Positive Attitude? 19
Case: A New Coworker 24
3 Teamwork 30
Case: Why Did the Team Improve? 31
Case: How to Get Ahead 35
4 Coworker Relationships 40
Case: The Resentful Coworker 41
Case: Working with Slackers 46
5 Relationships with Supervisors 50
Case: The Problem of Favoritism 51
Case: New Job, New Supervisor 55
Part 2 Attitudes at Work 62
6 Destructive Attitudes 64
Case: The Too-Efficient Waitress 65
Case: You and the Malcontents 70
7 Constructive Attitudes 76
Case: Employee of the Month 77
Case: Handling a Bad Day 81
8 Morale 86
Case: The Perfect Job 87
Case: An Insecure Job 92
9 Handling Stress on the Job 96
Case: The Stressed-Out Manager 97
Case: The Delayed Promotion 102
10 Rumors 108
Case: The Rumor Mill 109
Case: New Manager, Many Rumors 114
11 Accepting Responsibility 118
Case: The Tardy Worker 119
Case: Someone Else’s Mistake 123