Copyright by Goodheart-Willcox Co., Inc.
5
Part 3 Succeeding on the Job 128
12 Communication 130
Case: The Very Bad, Terrible, Horrible First Day 131
Case: Face-to-Face vs. Electronic Communication 135
13 Your Attitude and Job Success 140
Case: Learning by Observing 141
Case: How to Bring Costs Down 145
14 Strategies for a Positive Attitude 150
Case: Staying Positive 151
Case: Torn between Two Priorities 158
15 Succeeding in a New Job 162
Case: The Newest Worker 163
Case: A Difficult Adjustment 168
16 Being a Reliable Employee 172
Case: Late Again 173
Case: Everyone Else Is Late 178
17 Career Plateaus 182
Case: Changes in the Workplace 183
Case: Stuck on a Plateau 188
18 Planning Your Career Goals 192
Case: Working Smart 193
Case: Promoted over Your Friends 198
Part 4 Dealing with Problems on the Job 202
19 Learning from Mistakes 204
Case: Budget Blues 205
Case: Oops! 209
20 Repairing Relationships 214
Case: The Misunderstanding 215
Case: Angry Words 220
21 Dealing with Criticism 224
Case: The Troublemaker 225
Case: The New Supervisor 229
22 Leaving a Job 234
Case: Ready to Move On? 235
Case: Dealing with a Layoff 240
Glossary 244