6
Workplace Spotlighted
Special features in this book bring content to life in a way that allows the reader to understand
and apply what is learned. In each chapter, emphasis is given to selected business topics that are
important to building positive communication skills.
Engaging Features
Collaborative work experiences are
encouraged to develop individual
team members and leadership skills.
By presenting ethics in communication topics,
real-life information is given to provide insight
on issues that arise in the workplace.
Focusing on topics of protocol, tips for
professionals are given to outline acceptable
behavior in business situations.
Highlighted cases simulate real-life
scenarios to give context to issues
that arise in the workplace.
Business Ethics
Teamwork
Business Protocol
Cases