Author: Richard M. Roberts

Computer Service and Repair is written for individuals wishing to pursue a career in information technology with a specific focus on troubleshooting, repair, maintenance, or support. The text provides specific content about IT as well as career information needed for employment. This introductory text can be used by students with no PC experience, as well as technicians who have limited formal training. Written in an easy-to-understand format with hundreds of illustrations, this text takes the reader from basic instruction to test preparation for the CompTIA A+ Certification Exams.

Table of Contents

Abbreviated Contents

Computer Service and Repair, 5th Edition

• Front Matter
• 1 - Introduction to a Typical PC
• 2 - Operating Systems
• 3 - Motherboards
• 4 - Central Processing Unit (CPU)
• 5 - Power Supplies
• 6 - Memory
• 7 - Input Devices
• 8 - Video Systems
• 9 - Audio Systems
• 10 - Magnetic and Solid-State Storage Devices
• 11 - Optical Storage Technology
• 12 - Printers
• 13 - Laptops and Mobile Devices
• 14 - Modems and Transceivers
• 15 - Physical Security and Authentication
• 16 - Security Applications and Malware
• 17 - PC Troubleshooting
• 18 - Data Recovery
• 19 - Introduction to Networking
• 20 - Network Communication, Media, and Tools
• 21 - Network Administration
• 22 - Wide Area Network (WAN)
• 23 - Small-Office/ Home-Office (SOHO) Networking
• 24 - Customer Support, Communication, and Professionalism
• 25 - CompTIA A+ Certification Exams Preparation
• 26 - Employment and Advanced Education
• Appendix A CompTIA A+ Exam Correlation Charts
• Appendix B Scripting Basics
• Appendix C Linux and Mac Operating Systems Handbook
• Appendix D List of Acronyms
• Appendix E Binary Math
• Appendix F Number Conversion Table
• Appendix G Table of Standard ASCII Characters
• Glossary
• Index