Computer Service and Repair, 5th Edition, Study Guide
Organized to follow the textbook on a chapter-by-chapter basis, providing questions to help the student review the material presented in the chapter. Pages can be printed on demand for assignment, or students can complete their assignments online using embedded form fields and then print or e-mail the responses for grading.
Access Workbook activities by clicking the Resources icon on the left hand menu in the viewer.Table of Contents
Abbreviated Contents
Computer Service and Repair, 5th Edition, Study Guide
- Front Matter
- Chapter Review
- 1 - Introduction to a Typical PC
- 2 - Operating Systems
- 3 - Motherboards
- 4 - Central Processing Unit (CPU)
- 5 - Power Supplies
- 6 - Memory
- 7 - Input Devices
- 8 - Video Systems
- 9 - Audio Systems
- 10 - Magnetic and Solid-State Storage Devices
- 11 - Optical Storage Technology
- 12 - Printers
- 13 - Laptops and Mobile Devices
- 14 - Modems and Transceivers
- 15 - Physical Security and Authentication
- 16 - Security Applications and Malware
- 17 - PC Troubleshooting
- 18 - Data Recovery
- 19 - Introduction to Networking
- 20 - Network Communication, Media, and Tools
- 21 - Network Administration
- 22 - Wide Area Network (WAN)
- 23 - Small-Office/Home-Office (SOHO) Networking
- 24 - Customer Support, Communication, and Professionalism
- CompTIA Network+ Reference
- Core 1 (220-1001)
- MD-1A Laptop Hard Drive Replacement
- MD-1B Laptop Memory Replacement
- MD-1C Laptop Wireless Card Replacement
- MD-1D Laptop Battery Replacement
- MD-1E Laptop CPU Replacement
- MD-2A LED and OLED Screen Installation
- MD-2B Wi-Fi Antenna Connector/Placement
- MD-2C Laptop Display Inverter
- MD-3A Laptop Function Keys
- MD-3B Docking Station/Port Replicator
- MD-3C Rotating and Removable Screens
- MD-4A Mobile Device Comparison
- MD-4B Smartphones and Wearable Technology
- MD-4C E-Readers
- MD-4D Global Positioning System
- MD-5A Mobile Device Wired and Wireless Connection Types
- MD-6A Airplane Mode
- MD-6B Tethering
- MD-6C Mobile Hotspot
- MD-6D Bluetooth Connectivity
- MD-6E Setting up E-Mail Accounts
- MD-6F Mobile Device Updates
- MD-6G SIM Cards and IMEI
- MD-7A Mobile Device Synchronization
- MD-7B Cloud, Desktop, and Automobile Synchronization
- MD-7C Single Sign-On
- N-1A Network Protocols and Ports
- N-2A Networking Hardware Devices
- N-3A Router and Switch Functionality
- N-3B Wireless Access Point Configuration
- N-3C Network Interface Card Configuration
- N-3D Cable Modem Configuration
- N-3E DSL Modem Configuration
- N-3F Router Configuration
- N-3G Wireless Security and Encryption Types
- N-4A IEEE Wireless Network Standards
- N-4B Bluetooth
- N-4C Near-Field Communication
- N-4D 3G, 4G, and 5G
- N-4E Radio-Frequency Identification
- N-4F Z-Wave
- N-5A Server Roles
- N-5B Security Appliances
- N-6A Static vs. Dynamic IP Addressing
- N-6B Link-Local IPv6 Address
- N-6C Domain Name Service
- N-6D IPv4 vs. IPv6
- N-6D Subnet Mask
- N-6F Virtual Private Network
- N-7A Internet Connection Types
- N-7B Network Classification
- N-8A Networking Tools
- H-1A Twisted-Pair Cable Characteristics
- H-1B Ethernet Cable Wiring Standards
- H-1C Fiber-Optic Cable Characteristics
- H-1D Coaxial Cable Characteristics
- H-1E Video Cables
- H-1F Multipurpose Cable Characteristics
- H-1G Hard Drive Cable Characteristics
- H-1H Adapters
- H-2A Common Connector Types
- H-3A RAM Types
- H-3B DIMM Physical Arrangements
- H-3C Installing RAM
- H-3D Upgrading RAM
- H-4A Optical Storage Drive Comparison
- H-4B Blu-ray Disc Comparison
- H-4C Optical Storage Drive Installation
- H-4D Solid-State Drives
- H-4E Magnetic Hard Drive Speeds
- H-4F PATA Drive Installation
- H-4G SATA Drive Installation
- H-4H Flash Memory Cards
- H-4I RAID Configurations
- H-5A Motherboard Form Factors
- H-5B Motherboard Expansion Slots
- H-5C Riser Cards
- H-5D Socket Types
- H-5E Front Panel Connections
- H-5F Internal USB Connections
- H-5G Setup Utility
- H-5H CMOS Battery
- H-5I CPU Features
- H-5J CPU Cooling Mechanisms
- H-5K Installing Video Cards
- H-5L Installing Sound Cards
- H-5M Installing Network Interface Cards
- H-5N Installing USB Cards
- H-5O eSATA Drive Installation
- H-6A Computer Peripherals
- H-7A Power Supply Connector Types
- H-7B ATX12V Motherboard Connection
- H-7C Input and Output Voltage Levels
- H-7D Wattage Rating
- H-7E Calculating Computer System Load Capacity
- H-8A PC Custom Configuration
- H-9A Windows Mobility Center
- H-10A Printer Server Properties
- H-10B Printer Installation and Configuration
- H-11A Laser Printer Operation
- H-11B Laser Printer Components
- H-11C Inkjet Printer Operation
- H-11D Color Thermal Printer Operation
- H-11E Dot Matrix Printer Operation
- H-11F Printer Maintenance
- VCC-1A Cloud Infrastructure Models
- VCC-1B Cloud Service Models
- VCC-1C Cloud Service Characteristics
- VCC-2A Virtual Machines
- VCC-2B Configuring Client-Side Virtualization
- HNT-1A CompTIA Troubleshooting Methodology
- HNT-3A Troubleshoot Hard Drives and RAID Arrays
- HNT-4A Troubleshoot Video and Display Problems
- HNT-5A Troubleshoot Laptop Problems
- HNT-5B Troubleshoot Laptop and Mobile Device Problems
- HNT-5C Laptop Disassembly
- HNT-6A Troubleshoot General Printer Problems
- HNT-6B Troubleshoot Laser Printer Problems
- HNT-7A Troubleshoot Network Problems
- CORE 2 (220-1002)
- OS-1A 32-Bit and 64-Bit
- OS-1B Operating System Comparison
- OS-2A Microsoft Windows Features
- OS-3A Installation Types and Concepts
- OS-3B Disk Partition Systems
- OS-3C Windows MBR Partitions
- OS-3D Windows GPT Partitions
- OS-3E File System Types
- OS-3F Workgroup and Domain Setup
- OS-3G Time/Date/Region/Language Settings
- OS-3H Windows Update
- OS-3I Proprietary Recovery Partition
- OS-3J Windows System Requirements
- OS-3K Windows Upgrade Advisor
- OS-3L Application Compatibility
- OS-4A Microsoft Command Line Tools
- OS-5A Microsoft Administration Tools
- OS-5B MSCONFIG
- OS-5C Task Manager
- OS-5D Disk Management
- OS-5E Windows System Utilities
- OS-6A Windows Control Panel
- OS-7A Application Installation
- OS-8A Workgroup and Domain Membership
- OS-8B HomeGroup File and Printer Sharing
- OS-8C Public Folders
- OS-8D Sharing Wizard
- OS-8E Establishing Network Connections
- OS-8F Remote Desktop Connection
- OS-8G Remote Assistance
- OS-8H Windows Firewall Location Settings
- OS-8I Windows Firewall Advanced Settings
- OS-8J Configuring an Alternative IP Address
- OS-9A Linux and MacOS Best Practices
- OS-9B Macintosh Tools and Features
- OS-9C Basic Linux Commands
- S-1A Physical Security Measures
- S-1B Door Locks
- S-1C Biometrics
- S-2A Logical Security Concepts
- S-2B Strong Passwords
- S-3A Wireless Network Security
- S-3B Wireless Security Authentication
- S-4A Malware
- S-4B Antimalware Tools and Prevention
- S-4C End-User Education
- S-5A Social Engineering
- S-5B Security Threat Concepts
- S-6A Windows Account Types
- S-6B NTFS vs. Share Permissions
- S-6C Moving and Copying Folders and Files
- S-6D File Attributes
- S-6E System Files and Folders
- S-6F User Authentication
- S-6G BitLocker and BitLocker To Go
- S-6H Encrypting File System
- S-7A Password Types
- S-7B Password Policy
- S-7C Lockout Policy and Time Policy
- S-7D Disabling Guest Account and Changing Default Account Names
- S-7E Active Directory Basic Functions
- S-8A Screen Locks
- S-8B Remote Wipe
- S-8C Remote Backup Applications
- S-8D Failed Login Attempts
- S-8E Mobile Device Security Policy
- S-9A Data Destruction/Disposal Methods
- S-10A Securing Wired and Wireless Networks
- S-10B Wi-Fi Protected Setup
- ST-1A Troubleshooting Microsoft Windows Problems
- ST-1B Microsoft Windows Operating System Utilities
- ST-2A Troubleshoot PC Security Issues
- ST-3A Malware Removal
- ST-4A Troubleshoot Mobile OS and Application Issues
- ST-5A Troubleshoot Mobile OS Security Issues
- OP-1A Documentation Best Practices
- OP-2A Change Management Best Practices
- OP-3A System Image Recovery
- OP-3B Data Backups
- OP-3C Uninterruptible Power Supply
- OP-3D Cloud Storage vs. Local Backups
- OP-4A ESD Precautions
- OP-4B Electronic Device Handling and Disposal
- OP-4C Personal Safety
- OP-4D Governmental Regulations
- OP-5A Power Surges, Brownouts, and Blackouts
- OP-5B Dust and Debris
- OP-6A Dealing with Prohibited Content
- OP-6B End-User License Agreement
- OP-6C Digital Rights Management
- OP-6D Regulated Data
- OP-7A Verbal Communication and Attitude
- OP-7B Listening Skills
- OP-7C Professionalism
- OP-7D Dealing with Difficult Situations
- OP-7E Customer Confidential and Private Materials
- OP-8A Script File Types
- OP-8B Scripting Terminology
- OP-9A Remote Access Technologies