3. How are soft skills categorized? 4. List and describe examples of personal qualities. 5. Describe workplace ethics. 6. Differentiate between a code of conduct and a code of ethics. 7. Explain digital citizenship. 8. What is netiquette? 9. Why is it important to an employer that an employee be certified? 10. How can certification help an individual compete for a position? Copyright Goodheart-Willcox Co., Inc. 33 Chapter 2 Soft Skills