16
Case: Top Forty 243
Teamwork 246
Build Your Business Portfolio 250
Careers and Communication 250
Event Prep: Client Service 251
Chapter Review and Assessment
Chapter Summary 248
Review Your Knowledge 248
Apply Your Knowledge 249
Practice What You Have Learned 250
Connections Across the Curriculum 250
Receiving and Making Requests 258
Giving Directions 261
Persuading Others 261
Special Features
Go Green 255
Business Ethics:
Confi dential Information 258
Case: A Hasty Word 260
Teamwork 261
Build Your Business Portfolio 264
Careers and Communication 265
Event Prep: Extemporaneous Speaking 265
Chapter Review and Assessment
Chapter Summary 263
Review Your Knowledge 263
Apply Your Knowledge 263
Practice What You Have Learned 264
Connections Across the Curriculum 264
Chapter 12
Giving Presentations
266
Oral Presentations 267
Planning a Presentation 268
Preparing Content for a Presentation 271
Giving a Presentation 278
Special Features
Go Green 267
Case: Expert Words 270
Case: Lunch, Anyone? 275
Teamwork 277
Business Protocol: Cultural Awareness 279
Teamwork 283
Build Your Business Portfolio 286
Careers and Communication 286
Event Prep: Public Speaking 287
Unit 4 Unit 4
Speaking for Speaking for
Successful Successful
Communication Communication
252
Chapter 11
Speaking Informally
254
Be Prepared 255
Handling Telephone Calls 255