19
Special Features
Go Green 365
Case: Honesty Is the Best Policy 276
Teamwork 379
Business Protocol: Arriving on Time 388
Build Your Business Portfolio 396
Careers and Communication 397
Event Prep: Job Interview 397
Chapter Review and Assessment
Chapter Summary 394
Review Your Knowledge 395
Apply Your Knowledge 395
Practice What You Have Learned 396
Connections Across the Curriculum 396
Chapter 17
Writing Reports
398
Reports 399
Planning Reports 399
Writing Informal Reports 403
Researching Formal Reports 410
Writing Formal Reports 418
Standard Parts of Formal Reports 420
Special Features
Go Green 399
Business Ethics: Intellectual Property 403
Case: Suggestions, Anyone? 408
Teamwork 418
Build Your Business Portfolio 433
Careers and Communication 434
Event Prep: Economic Research Project 434
Chapter Review and Assessment
Chapter Summary 431
Review Your Knowledge 431
Apply Your Knowledge 432
Practice What You Have Learned 433
Connections Across the Curriculum 433
Chapter 18
Using Visual Aids
436
Types of Visual Aids 437
Informational Graphics 438
Illustrations 444
Techniques That Work 445
Special Features
Go Green 437
Business Protocol: Offi ce Behavior 439
Teamwork 441
Case: Communicating Data 445
Build Your Business Portfolio 451
Careers and Communication 452
Event Prep: Graphic Design Promotion 452
Chapter Review and Assessment
Chapter Summary 450
Review Your Knowledge 450
Apply Your Knowledge 450
Practice What You Have Learned 451
Connections Across the Curriculum 451
Glossary
453
Index
465