Enforcing Government Regulations 480
Licenses 480
Inspections 480
Gerald A. “Gerry” Fernandez, Sr.—Bringing
Diversity to the Table 481
Liability Issues 482
Injuries to Guests 482
Property Damage or Theft 483
Guest Privacy 483
Ethical Issues 484
Guidelines for Ethical Behavior 484
Code of Ethics 484
Ethical Decision Making 485
Ethics in Hospitality 486
Truth-in-Menu Laws 487
Sexual Harassment 488
Discrimination 488
Technology Issues 488
Work Ethic 488
Act in a Professional Manner 489
Keep Your Personal Life Private 489
Do Not Steal 489
Do Not Waste Resources 489
Part 5
Careers
Chapter 22
Your Career in Hospitality 492
Advantages 493
Abundance of Jobs 493
Advancement Opportunities 494
Pleasant Workplace 494
Fast Pace and Variety 494
Meeting People 495
Travel 495
Challenges 496
Hours of Work 496
Stress 498
Working Conditions 499
Relocation 499
Is Hospitality for Me? 500
Learn About Hospitality Careers 500
A Day in the Life 500
Company Research 501
Occupational Outlook 501
Learn About Preparation
Requirements 506
Career Ladder 507
Education 507
Training 512
Continuing Professional Education 515
Learn About Yourself 515
People, Things, Data 515
Aptitudes, Abilities, Personal Traits 517
Values, Interests, Preferences 519
Make a Career Plan 519
Chapter 23
Skills for Success 522
Career Choices 524
The Career Clusters 524
Communication 526
Verbal Communication 527
Nonverbal Communication 527
Communication Skills 527
Job Search Skills 532
Job Leads 532
Application 533
Interview 533
Contents
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