2
Copyright © 2010
by
The Goodheart-Willcox Company, Inc.
Previous edition copyright 2004
All rights reserved. No part of this work may be reproduced, stored, or
transmitted in any form or by any electronic or mechanical means
including information storage and retrieval systems without the prior
written permission of The Goodheart-Willcox Company, Inc.
Manufactured in the United States of America.
Library of Congress Catalog Card Number 2009028099
ISBN 978-1-60525-180-6
11 2 3 4 5 6 7 8 9 – 10 – 14 13 12 11 10 09
Goodheart-Willcox Publisher Brand Disclaimer: Brand names, company names, and
illustrations for products and services in this text are provided for educational purposes only,
and do not represent or imply endorsement or recommendation by the author or the publisher.
Front Cover Photo: Jupiterimages
Title Page Photo: View of Waikiki and Diamond Head, Hawaii. Photo courtesy of the Hawaii Convention & Visitors Bureau/Joe Solem
Part 3 Opener Photo: Hilton New York. Hilton Hotels Corporation
Part 5 Opener Photo: American Culinary Federation. Courtesy of the National Restaurant Association
Library of Congress Cataloging-in-Publication Data
Reynolds, Johnny Sue.
Hospitality services : food & lodging / Johnny Sue Reynolds.
p. cm.
Includes index.
ISBN 978-1-60525-180-6
1. Hospitality industry. I. Title.
TX911. R48 2009
647.94--dc22 2009028099