Welcome to the exciting world of hospitality! Your new textbook, Hospitality Services: Food and
Lodging, introduces you to careers in hospitality. The hospitality industry offers careers in four areas:
food and beverage, lodging, recreation, and travel and tourism. This textbook focuses on the food
and beverage area and the lodging area.
Your textbook is organized into five parts. Part 1 provides an overview of the entire industry,
including recreation and travel and tourism. This part also focuses on the essential role of customer
service.
Part 2 presents the food and beverage industry. You will be introduced to the artistry of food
preparation and service. You will also learn the essentials of food safety and sanitation. The basics of
running a restaurant, including purchasing and receiving are presented. You will also get to see how
hotel foodservice works.
Part 3 presents all the aspects of the lodging industry. You will learn about the front office, house-
keeping, security, and engineering.
Part 4 looks at the business behind the glamour. The basics of business structures and manage-
ment principles are presented. An overview is provided of each of these support areas: human
resources, marketing and sales, and accounting. A chapter on safety and emergency procedures
shows you how to keep yourself and your guests safe. A chapter on legal and ethical considerations
tackles these important issues in the industry.
Which hospitality career is right for you? Part 5 helps you relate your talents and interests to the
various careers in hospitality. Skills for success are presented to ensure your personal success in your
chosen career. If you want to run your own business, the concluding chapter points you in the right
direction.
To the Student