Every business has resources that it uses
to run the business and produce products and
services. Money is one type of resource. Money
is often referred to as a financial resource.
Buildings and equipment are another type of
resource. Buildings and equipment are often
referred to as capital resources. The people who
work in the business are a third type of resource.
The people who work in a business are often
referred to as human resources. Human
resources include everyone who works for the
company, including all managers and all workers,
17-1. Human resources are sometimes called
personnel. Personnel consist of all the people
(persons) who work for the company.
The success of any hospitality business
depends on the people who work for it. It is
important that the human resources be managed
as carefully as financial resources or capital
resources. In many ways, a business’s human
resources are its most valuable resource. The
quality of service provided by business sepa-
rates it from other businesses. The quality of
service depends on all the people who work for
the company. If employees are happy with their
jobs and treated well by their employer, they
will do a better job.
Human Resources
Division
As we learned in Chapter 16, all managers
are responsible for managing the people who
report to them. Whether a company is large or
small, someone must handle all the human
resource management tasks. In a small company,
the general manager and the other managers
will handle all the human resources tasks. In a
larger company, there will be a separate human
resources department or division. When human
resources is part of a larger division, such as
Administration, then human resources will be
a department in that division. In very large
companies and corporations, human resources
will be a separate division.
In a company with a human resources
department or division, the managers will still
be responsible for a large number of human
Chapter 17 Human Resources
383
17-1 Human resources include everyone who works for the company, including all managers and all workers.