guests. Some guests might even be allergic
to certain scents.
Fresh breath is very important, especially
when dealing directly with guests. Having bad
breath can offend guests and leave them with a
negative impression of you and your business.
Fresh breath is achieved by proper brushing
of your teeth and regular visits to the dentist,
23-21. Keep mouthwash or breath mints handy
for freshening breath during the day.
Hair and Nails
It is also important to have clean and well-
groomed hair and nails. Maintaining these will
help you keep a sharp, professional appearance.
Hair should be trimmed on a regular basis. This
will make it easier to style, and you will look
well groomed. Nails should be trimmed to a
professional-looking length. Nail polish should
be clear or natural looking. Many hospitality
businesses require that men be clean shaven.
Attitude
Attitude is the second thing that is visible
about a person, after appearance. Attitude is
the way you look at the world and the way you
respond to things that happen. Guests and
coworkers want to be around people with posi-
tive attitudes. Components of a positive attitude
include friendliness, self-motivation, teamwork,
and adaptability.
Friendliness
A friendly attitude consists of a positive
attitude toward yourself and others. Friendly
people are generally pleasant, cheerful, and
optimistic. They like other people and show it.
They are polite and helpful. If you were in a
restaurant, what type of server would you
want? A friendly person or an unfriendly
person? Friendly people are also more fun
to work with.
Many advertisements for hospitality jobs
mention smiles. A smile communicates an atti-
tude of respect and caring for customers. It also
communicates respect and caring for your job
and your coworkers. A smile says that you have
a friendly attitude, 23-22. A smile should not be
forced. It should come from your positive atti-
tude toward life.
Self-Motivation
Self-motivation is the inner urge to achieve
your goals. Self-motivation includes a sense of
enthusiasm about your work and your com-
pany. Self-motivated people have initiative.
Initiative is the ability to get a job done on your
Chapter 23 Skills for Success
539
Hyatt Hotels Corporation
23-20 Many hospitality businesses require a uniform.
The uniform for this bell attendant is casual.
23-21 Fresh breath is achieved by proper brushing of
your teeth and regular visits to the dentist.