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Introduction
Hospitality Services introduces you to careers in hospitality. The hospitality industry offers careers
in fi ve areas: foodservice, lodging, travel, tourism, and recreation. The textbook is organized into six
parts. Part One provides an overview of the entire industry, including the essential role of customer
service.
Part Two presents the foodservice industry. You will be introduced to the artistry of food prepa-
ration and service. You will also learn the essentials of food safety and sanitation. The basics of run-
ning a restaurant, including purchasing and receiving, are presented. You will also get to see how
hotel foodservice works.
Part Three presents all aspects of the lodging industry. You will learn about the front offi ce,
housekeeping, security, and engineering.
Part Four brings three distinct segments of hospitality to life. You will learn the basics of travel and
tourism and explore the world of recreation. You will also discover career options in each segment.
Part Five looks at the business behind the glamour. The basics of business structures and man-
agement principles are presented. An overview is provided of each of these support areas: human
resources, marketing and sales, and accounting. A chapter on safety and emergency procedures
shows you how to keep yourself and your guests safe. A chapter on legal and ethical considerations
tackles these important issues in the industry.
Which hospitality career is right for you? Part Six helps you relate your talents and interests to
the various careers in hospitality. Skills for success are presented to ensure your personal success in
your chosen career. If you want to run your own business, the concluding chapter points you in the
right direction.
About the Authors
Johnny Sue Reynolds is well known and admired among high school hospitality teachers in Texas.
She has master’s and doctorate’s degrees and certifi cation in Foodservice Management. Johnny Sue
is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality
Management Department Chair. She is currently an educational consultant who enjoys teaching and
developing online courses, developing FCS assessment , and mentoring student teachers. Reynolds
has taught family and consumer sciences courses in Texas middle schools and high schools, as well
as adult education courses. She earned a B.S. degree from the University of Mary Hardin-Baylor, M.S.
degree from the University of North Texas, and Ph.D. from Texas Woman’s University.
Dorothy Chase, Ph.D., is a professor of Recreation and Tourism at Central Washington Univer-
sity and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s
degree in English from the University of Winnipeg, a master’s degree in Education Administration
from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from
Clemson University. She spent a year as an exchange professor in Korea and has visited more than
50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted
in community tourism development. She served on provincial and national boards of the Canadian
Institute of Travel Counselors for several years.