iv
Industry Reviewers
Nancy A. Haley
General Manager
Wyndham Cleveland Hotel
Cleveland, Ohio
Douglas Heath
President, Group Communications
Institute, Inc.
Formerly Executive Vice President/CEO,
Meeting Planners International
Keller, Texas
Costas Katsigris
Director Emeritus, Food and Hospitality
Services
El Centro Community College
Dallas, Texas
Adjunct Lecturer
University of North Texas
Denton, Texas
Paul Ramirez
Director of Human Resources
Holiday Inn Select
Houston, Texas
Teacher Reviewers
Sharon Boyd
Teacher/Coordinator
Grand Prairie High school
Grand Prairie, Texas
Cheryl Hirni
Career and Technical Education Teacher
Nashua High School
Nashua, New Hampshire
Susan W. Kee
Teacher of Marketing Education
Jackson Central-Merry High School
Jackson, Tennessee
Barbara S. Lasko
Family and Consumer Sciences Teacher
York Community High School
Elmhurst, Illinois
Nancy Wanamker McIver
Family and Consumer Sciences Teacher
Lin-Wood Public School
Lincoln, New Hampshire
Acknowledgments
The author and publisher are grateful to the following people who provided valuable input to this
edition.
Contributing Author
Marcus Kieltyka
Instruction and Outreach Librarian
Central Washington University
Ellensburg, Washington