iv
Copyright Goodheart-Willcox Co., Inc.
Reviewers
Sharon Boyd
Teacher/Coordinator
Grand Prairie High School
Grand Prairie, Texas
Lachandra Brooks
Hospitality Teacher
Servsafe, Guest Service
Golf, AHLEI Certifi ed
Hospitality Instructor
George Washington Carver
High School
Montgomery, Alabama
Melinda Castillo
Hospitality & Tourism
Instructor, FCCLA advisor
Certifi ed family and consumer
sciences—Hospitality,
nutrition, and food science
(CFCS—HNFS)
Canutillo High School
Canutillo, Texas
Katherine Chandler
H.S. Hospitality Teacher
B.A., M.A.
Deer Valley Unifi ed School
District #97
Deer Valley High School
Glendale, Arizona
Jennifer Garcia
FCS Teacher
MS
Diboll High School
Diboll, Texas
Nancy A. Haley
General Manager
Wyndham Cleveland Hotel
Cleveland, Ohio
Douglas Heath
President, Group
Communications
Institute, Inc.
Formerly Executive Vice
President/CEO, Meeting
Planners International
Keller, Texas
Jonathan Heller
Business Education Teacher
D/O Business Education
Hill Regional Career High
School
New Haven, Connecticut
Cheryl Hirni
Career and Technical
Education Teacher
Nashua High School
Nashua, New Hampshire
Costas Katsigris
Director Emeritus, Food and
Hospitality Services
El Centro Community College
Dallas, Texas
Adjunct Lecturer
University of North Texas
Denton, Texas
Susan W. Kee
Teacher of Marketing
Education
Jackson Central-Merry High
School
Jackson, Tennessee
Susan Klevansky
Hospitality Teacher
Business, Math 5–9
Olympic Heights High School
Boca Raton, Florida
Barbara S. Lasko
Family and Consumer
Sciences Teacher
York Community High School
Elmhurst, Illinois
Nancy Wanamker McIver
Family and Consumer
Sciences Teacher
Lin-Wood Public School
Lincoln, New Hampshire
Paul Ramirez
Director of Human Resources
Holiday Inn Select
Houston, Texas
Misty Spencer
Family Consumer Science
Teacher
Central ISD/Central High
School
Pollok, Texas
Acknowledgments
The authors and publisher are grateful to the following people who provided valuable input to this
edition.
Contributing Author
Marcus Kieltyka