20 Chapter Review SUMMARY ■ Programs at private technical schools are usually faster paced and take less time to complete than a two-year degree, but they are also typically more expensive. ■ If attending a two-year college, get to know your instructors and professors. Th ey are the best sources of information about industry in your area. ■ If you want to succeed, do not limit your job search to a specifi c area or a specifi c job title. All of the skills and knowledge in this text are widely applicable. ■ Your résumé should appear neat and professional, with no errors, and should include keywords used in the industry. ■ You should call your references ahead of time. ■ A letter of application, or cover letter, should be short and to the point with no errors. ■ A job application should be neat and professional looking. If your handwriting is poor, practice with neatness specifi cally in mind. ■ Show up 10–15 minutes early for an interview. ■ Dress appropriately and conservatively, as though you were about to give a presentation to a more mature crowd. If you want an employer to take you seriously, take yourself seriously. ■ Even if you wear a company-supplied uniform, keep a neat and professional-looking appearance. ■ Keep a professional, productive, and positive atti- tude on the job. ■ When honing your troubleshooting skills, ask experi- enced team members around you for their input. ■ Communicate in such a way that your intentions are clear and concise, and be prepared to explain your rationale if asked. ■ If confronted with confl ict at work, accept the pos- sibility that the other person may have a valid point and ask for explanation or clarifi cation. ■ Safety should always be your top priority at work. ■ Certifi cations show a future employer that you are serious about your education and work. REVIEW QUESTIONS Answer the following questions using the information provided in this chapter. 1. _____ goods are those that are consumed quickly, such as bread and fuel. 2. What is continuing education? 3. True or False? Since employers are expanding and more automation is taking place, highly skilled automation technicians are in demand. 4. List and describe the four pieces of writing you may have to produce for a job interview. 5. List fi ve steps you can take to prepare for an interview. 6. What are four personal behaviors that lead to success in the workplace? 7. Th e ability to make decisions and solve problems requires _____ skills. 8. True or False? Body language is a part of nonverbal communication. 9. _____ is the process of reaching an agreement that requires all parties to give and take. 10. What are three common causes of accidents in the workplace? 11. How are NIMS standards verifi ed? NIMS CREDENTIALING PREPARATION QUESTIONS Th e following questions will help you prepare for the NIMS Industrial Technology Maintenance Level I Maintenance Operations credentialing exam. 1. Manufacturing is responsible for approximately _____ of the US economy. A. 2% B. 10% C. 25% D. 50% Copyright Goodheart-Willcox Co., Inc.