iv Shelia Adams Program Coordinator, Department Chair Richmond Community College Hamlet, NC Beth Batturs Martin Assistant Dean Anne Arundel Community College Arnold, MD Janette Beckley Instructor Columbus State Community College Columbus, OH Lynne Brodeur Professor Bristol Community College Fall River, MA Heather Brown Nurse Aide Program Chair Aims Community College Greeley, CO Kimberly Byron-Barnes Program Chair/Clinical Coordinator Edgecombe Community College Rocky Mount, NC Diane Cardamone Department Head Wake Technical Community College Raleigh, NC Lisa Cork Director Nurse Assistant Program San Diego Community College San Diego, CA Dana E. Craven Nurse Aide Program Coordinator Stanly Community College Peachland, NC Victoria DeGuia CNA Instructor Harper College Palatine, IL Donna Dickson Associate Professor Oakton Community College Skokie, IL Janith Fritz Professor Trinity Valley Community College Athens, TX Shari Gould Director, Allied Health CE Victoria College Victoria, TX Jo Hart Nursing Assistant Instructor Gateway Technical College Elkhorn, WI Mia Jones Nurse LVN Lone Star College Houston, TX Elaine Kafle CNA/HHA Program Director/Faculty Evergreen Valley College San Jose, CA Alisa Montgomery Dean, Health Sciences Piedmont Community College Roxboro, NC Jamie O’Connor Florez Professor CNA Program Southwestern College San Diego, CA Reviewers Goodheart-Willcox Publisher and the author would like to thank the following professionals who reviewed selected chapters and provided valuable, honest input into the development of this textbook program.