sirtravelalot/Shutterstock.com 19 Understanding Healthcare 2 Providing Holistic Care: A Framework Holistic Care Body, Mind, Spirit Holistic Nursing Assistant Requirements Professionalism Self-Refl ection Self-Care Critical Thinking Caring and Communication Skills Interpersonal and Team Relationships Cultural Humility Skill Competence Time, Energy, and Priority Management Legal, Ethical, Safe, Quality Practice Resident Factors Affecting Well-Being Disease Process or Condition Needs and Development Independence and Self-Reliance ADL and Mobility Environment Culture Spirituality Relationships Healthcare Environment Delivery Systems Facilities Workplace Policies and Procedures Healthcare Team Family Friends Signifi cant Others Welcome to the Chapter This chapter provides information about how healthcare is delivered in the United States including the types of facilities available, members of the healthcare team, and how healthcare facilities are organized and staffed. Understanding healthcare delivery is important to your success as a holistic nursing assistant. It also provides you with important information that may help you decide where you might like to work when you become a nursing assistant. Regardless of where you work in healthcare, you must be fully engaged in what you do and how you care for others. This means you are respectful of and sensitive to others’ needs, mentally present when communicating, and self-aware. It also means you self-examine and reflect on your caregiving skills. Learning how to be fully engaged requires you to be an effective critical thinker and communicate professionally. What you learn in this chapter will help you develop your knowledge and skills to become a holistic nursing assistant. The topics discussed in the chapter are highlighted on the Providing Holistic Care Framework. You are now ready to start this chapter, Understanding Healthcare. Chapter Outline Section 2.1 Healthcare Facilities and Teams Section 2.2 Engagement, Critical Thinking, and Communication Copyright Goodheart-Willcox Co., Inc.