vii Chapter 5 Purchasing, Maintaining, and Troubleshooting . . .176 Section 5.1 Purchasing a System . . . . . . . . . . 178 Computer Models . . . . . . . . . . . . . . . . . . . . . . .179 Needs Assessment . . . . . . . . . . . . . . . . . . . . . . .180 Recommended Standard Confi gurations. . . . . . . . . . . . . . . . . . . . . . .183 Section 5.2 Basic Maintenance. . . . . . . . . . . . 185 Maintaining the Hardware. . . . . . . . . . . . . . . .186 Maintaining the Software . . . . . . . . . . . . . . . . .187 Section 5.3 Troubleshooting Basics . . . . . . . . 190 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .191 Troubleshooting Hardware Problems. . . . . . .194 Troubleshooting Software Problems. . . . . . . .197 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . 204 Chapter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Application and Extension of Knowledge. . . . 205 Chapter 6 Common Offi ce Application Features . . .210 Section 6.1 Starting Word, Excel, and PowerPoint. . . . . . . . . . . . . . . . . . . . . . . . 212 Launching Applications . . . . . . . . . . . . . . . . . .213 Common Features and Functions . . . . . . . . . .214 Displaying Multiple Windows. . . . . . . . . . . . .218 Section 6.2 Saving, Printing, and Opening Documents . . . . . . . . . . . . . . . . 223 Saving Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . .224 Printing Files. . . . . . . . . . . . . . . . . . . . . . . . . . . .226 Closing Files and Applications . . . . . . . . . . . .229 Opening Files . . . . . . . . . . . . . . . . . . . . . . . . . . .229 Section 6.3 Editing and Formatting . . . . . . . . 231 Editing Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . .232 Inserting Media Files. . . . . . . . . . . . . . . . . . . . .236 Reversing Errors. . . . . . . . . . . . . . . . . . . . . . . . .245 Searching for Text . . . . . . . . . . . . . . . . . . . . . . .246 Moving, Copying, Cutting, and Pasting Text and Images. . . . . . . . . . .247 Formatting Text . . . . . . . . . . . . . . . . . . . . . . . . .249 Section 6.4 Document Views, Options, and Help . . . . . . . . . . . . . . . . . . . . . 254 Document Views . . . . . . . . . . . . . . . . . . . . . . . .255 Unit 2 Key Applications. . . . . . . .208 Offi ce Options . . . . . . . . . . . . . . . . . . . . . . . . . .258 Offi ce Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . 264 Chapter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Application and Extension of Knowledge. . . . 265 Chapter 7 Word-Processing Software . . . . . . . . . . . .268 Section 7.1 Creating a Document. . . . . . . . . . 270 Starting a Document . . . . . . . . . . . . . . . . . . . . .271 Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284 Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287 Overview of Desktop Publishing . . . . . . . . . .289 Section 7.2 Proofi ng Text . . . . . . . . . . . . . . . . 293 Proofi ng Options . . . . . . . . . . . . . . . . . . . . . . . .294 Tracking Changes and Managing Comments . . 296 Checking Spelling and Grammar . . . . . . . . . .297 Readability . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . 302 Chapter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 302 Application and Extension of Knowledge. . . . 303 Chapter 8 Formal Documents . . . . .306 Section 8.1 Creating a Business Letter . . . . . . 308 Standard Business Letter Format . . . . . . . . . .309 Standard Letter Elements . . . . . . . . . . . . . . . . .309 Additional Letter Elements . . . . . . . . . . . . . . .314 Formatting a Business Letter . . . . . . . . . . . . . .316 Section 8.2 Creating a Report . . . . . . . . . . . . 321 Creating a Report. . . . . . . . . . . . . . . . . . . . . . . .322 Formatting a Report . . . . . . . . . . . . . . . . . . . . .329 Section 8.3 Ethical Practices for Intellectual Property . . . . . . . . . . . . . . . . . 338 Intellectual Property . . . . . . . . . . . . . . . . . . . . .339 Software Piracy . . . . . . . . . . . . . . . . . . . . . . . . .340 Proper Usage of Information . . . . . . . . . . . . . .342 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . 346 Chapter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 347 Application and Extension of Knowledge. . . . 348 Chapter 9 Presentation Software . .350 Section 9.1 Creating a Professional Presentation . . . . . . . . . . . . . . . . 352 Purpose and Planning. . . . . . . . . . . . . . . . . . . .353 Working with a Presentation . . . . . . . . . . . . . .358 Managing the Presentation. . . . . . . . . . . . . . . .371