Copyright Goodheart-Willcox Co., Inc.
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Chapter 3 What Makes an Eff ective Human Services Worker?.
. . . . . . . . . . . . . . .54
Communication Skills
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Creating Positive Relationships . . . . . . . . . . . . . . . . . . . .58
Improving Communication Skills . . . . . . . . . . . . . . . . . .60
Decision-Making Skills
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Problem-Solving Skills.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Defi ning and Analyzing the Problem . . . . . . . . . . . . . . .68
Setting and Implementing Goals . . . . . . . . . . . . . . . . . . .69
Monitoring and Evaluating the Plan. . . . . . . . . . . . . . . .69
Confl ict Resolution Skills.
. . . . . . . . . . . . . . . . . . . . . . . . . . .70
Collaboration and Leadership Skills
. . . . . . . . . . . . . . . . . .73
Chapter 3 Review and Assessment
. . . . . . . . . . . . . . . . . . .76
Chapter 4 On the Road to Personal and Professional Success
. . . . . . . . . . . . . . . .80
Promote Good Personal Health Habits.
. . . . . . . . . . . . . . .82
Maintain a Neat Appearance . . . . . . . . . . . . . . . . . . . . . .83
Achieve and Sustain a Healthy Weight. . . . . . . . . . . . . .84
Get Enough Sleep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Avoid Health Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Demonstrate Characteristics of Maturity.
. . . . . . . . . . . . .87
Be Dependable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Be Responsible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Be Respectful. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Be Ethical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Have a Positive Attitude . . . . . . . . . . . . . . . . . . . . . . . . . .94
Keep Life in Balance.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Find a Work-Life Balance . . . . . . . . . . . . . . . . . . . . . . . . .97
Manage Stress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Maintain Healthy Relationships . . . . . . . . . . . . . . . . . .103
Chapter 4 Review and Assessment
. . . . . . . . . . . . . . . . . .106
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