xii xii Brief Contents Unit 1 Learning About Human Services . . . . . . . . . . . . . . . . . . . . 2 Chapter 1 An Introduction to Human Services . . . . . . . . . . . . . . . . . . . . . . 4 Chapter 2 The People Business. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Chapter 3 What Makes an Effective Human Services Worker? . . . . . . . . 54 Chapter 4 On the Road to Personal and Professional Success . . . . . . . . . 80 Unit 2 Preparing for Career Success. . . . . . . . . . . . . . . . . . . . . . . 110 Chapter 5 Looking Inward: Identifying Your Personal Brand . . . . . . . . 112 Chapter 6 Looking Outward: Connecting with Human Services . . . . . 140 Chapter 7 Looking Ahead: Preparing for Workplace Success . . . . . . . . 166 Unit 3 Investigating Career Pathways in Human Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Chapter 8 Consumer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Chapter 9 Counseling and Mental Health Services . . . . . . . . . . . . . . . . . 230 Chapter 10 Early Childhood Development and Services . . . . . . . . . . . . . 262 Chapter 11 Family and Community Services . . . . . . . . . . . . . . . . . . . . . . . 300 Chapter 12 Personal Care Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328 Unit 4 Exploring Human Services Related Careers . . . . . . 352 Chapter 13 Entrepreneurial Careers in Human Services . . . . . . . . . . . . . 354 Chapter 14 Food and Nutrition Related Human Services . . . . . . . . . . . . 384 Chapter 15 Clothing Related Human Services . . . . . . . . . . . . . . . . . . . . . . 428 Chapter 16 Housing Related Human Services . . . . . . . . . . . . . . . . . . . . . . 464