Copyright Goodheart-Willcox Co., Inc. May not be reproduced or posted to a publicly accessible website. 60 Principles of Human Services Workbook Writing a Letter of Complaint Activity D Name______________________________________________________________ Chapter 8 Date___________________________ Period____________________________ Sometimes, consumers are unable to get a satisfactory solution to their problem. When this occurs, they may need to write a complaint letter. For this activity, identify a product or service that you or a family member has bought in the last year that is not performing as expected. Respond to the following questions about the product or service. Then, on a separate piece of paper, use your responses to write a complaint letter to the company that manufactures your product or service. 1. What is the name of the unsatisfactory product or service? _ _____________________________________________________________________________________________________ 2. What is the serial number of the product, if applicable? _ _____________________________________________________________________________________________________ 3. What is the description of the product or service? _ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _____________________________________________________________________________________________________ 4. When was the date of purchase?____________________________________________________________________ 5. Where did you make the purchase? (Be sure to include address.) _ ______________________________________________________________________________________________________ _____________________________________________________________________________________________________ 6. What is your problem with the product or service? _ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _____________________________________________________________________________________________________ 7. Do you still have the receipt for the product or service?_____________________________________________ 8. What action do you expect the company to take to resolve the problem? _ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _____________________________________________________________________________________________________