the ability to understand and interpret verbal and nonverbal communication. Nonverbal communication consists of facial expressions, eye movement, and body movement. Communication skills affect a manager’s ability to understand others, establish positive relationships, and perform in most situations. Technical Skills Technical skills are specific skills managers need to perform duties related to their area of management. They include the specific training and education required for an industry and are considered as hard skills. Hard skills are critical skills necessary to perform the required work-related tasks of a position. They are teachable, clearly defined, and can be measured. Examples of hard skills, also called job-specific skills, include the ability to perform and direct others to perform activities, such as accounting tasks, repairing a computer, and changing the brakes on a car. Section 1.2 Review Check Your Understanding 1. What is the difference between a for-profit business and a not-for-profit organization? 2. Cite 21st century issues that are the focus of today’s managers. 3. List Mintzberg’s three categories of managerial roles. 4. State examples of key managerial competencies required for successful managers. 5. Why are communication skills important for managers? Build Your Vocabulary As you progress through this text, develop a personal glossary of key terms. This will help you build your vocabulary and prepare you for a career. Write a definition for each of the following terms and add them to your personal glossary. manager direct report for-profit business not-for-profit organization glass ceiling diversity managerial role conceptual skills interpersonal skills soft skills communication technical skills hard skills BaanTaksinStudio/Shutterstock.com Technical skills are specific skills managers need to perform duties related to their area of management. Why do you think technical skills are important for the workplace? Copyright Goodheart-Willcox Co., Inc. Chapter 1 Management 15