6 Soft Skills for the Workplace Copyright Goodheart-Willcox Co., Inc. 6 SUMMARY• • (LO 1-1) Explain how hard and soft skills play a role in professionalism. Someone who shows professionalism has the skills to perform specific job tasks and works well with others. A skill is something an individual does well and may be classified as a hard skill or a soft skill. Hard skills are acquired through work, education, training, or a combination of these experiences. Soft skills are the basic skills common to any job, such as reading, writing, and listening. • • (LO 1-2) Define positive attitude. Attitude is how personal thoughts or feelings affect a person’s outward behavior. Individuals with a positive attitude are optimistic and look at the upside of a situation rather than the downside. Optimism enables them to look at the big picture, identify what can be changed and not be changed, and make good decisions. Positive people are enthusiastic and show interest in their jobs and activities in which they participate. • • (LO 1-3) Discuss the importance of a professional image. An image is the perception others have of a person. First impressions are usually lasting impressions. A professional image is the image an individual projects in the professional world. A professional image can have an impact on a person’s ability to get a job, earn promotions, and stay employed. GLOSSARY TERMS Visit the G-W Learning companion website at www.g-wlearning.com/careereducation/ to review the following glossary terms. attitude emotional intelligence quotient (EQ) empathy employability skills hard skills image networking professional image professionalism professional network resilience skill soft skills REVIEW 1. Define professionalism. 2. Explain how hard and soft skills play a role in professionalism. 3. Explain emotional intelligence quotient (EQ). 4. Define positive attitude and resilience.