7 Chapter 1 Professionalism Copyright Goodheart-Willcox Co., Inc. 7 5. Describe networking and its role in a professional image. APPLICATION 1. Recall a situation in which you observed a person in a business situation who exhibited unprofessional behavior. State the instance and the person’s behavior. How did the situation conclude or resolve? 2. Create a list of your hard skills (job-specific skills). Describe each skill, and rate your level of competency. Spend time developing this list so that you may include these skills on your résumé. 3. Create a list of the soft skills (employability skills) you have developed over the years. Why is it important for you to identify your employability skills? 4. Describe your personal emotional intelligence quotient (EQ). 5. Empathy is the ability to share someone else’s emotions. Sympathy is feeling sorry for someone’s unfortunate situation. There is a fine line between empathy and sympathy. People may want someone to share their emotions, but not feel sorry for them. Describe how you would coach a coworker to distinguish between empathy and sympathy. 6. Evaluate your attitude, in general, and how it has helped or hindered your personal or professional life.