iv Acknowledgments Goodheart-Willcox Publisher would like to thank the following individuals for their honest and valuable input in the development of Soft Skills for the Workplace. David L. Batts, Associate Professor, East Carolina University–College of Engineering and Technology, Greenville, NC Deborah Boone, Department Chair, School of Business, Halifax Community College, Weldon, NC Amy Burns, Experiential Learning Program Coordinator, Northwestern Michigan College, Traverse City, MI Jeff Dewey, Senior Programmer/Analyst, Private Sector, Chicago, IL Cindi Hanna, Program Coordinator/Data Analyst, Forsyth Technical Community College, Winston-Salem, NC Julia A. Hollins, Ed.D./ET, CEO-School Administrator, JH Virtual Business Services, Inc. online school, Atlanta, GA Dan Humpert, Associate Professor Emeritus, University of Cincinnati, College of Engineering and Applied Science, Cincinnati, OH Mary E. Koval, M.A., Sociology, Career Development, Diversity, and Group Dynamics Instructor, Bryant and Stratton College, North Chesterfield, VA Joe Moore, Automotive Instructor/Associate Professor, Southern Maine Community College, South Portland, ME Brian Noel, Automotive Mechanics Technology Professor, Cosumnes River College, Sacramento, CA Ed F. Petrunak, Director, Precision Manufacturing Institute, Meadville, PA Kaitlin Pohland, Aquatics Director, St. Cloud Area Family YMCA, St. Cloud, MN Micheal L. Randolph, M.S., RMA, Instructor, Medical Assisting, Gateway Tech College, Racine, WI Traci Robinson, Curriculum Specialist, Butler Technology & Career Development Schools, Hamilton, OH Ethan Robles, Assistant Director of Admission, Lafayette College, Easton, PA Paul D. Shuler, Ph.D., Director, Academic Quality & Workforce, Texas Higher Education Coordinating Board, Austin, TX Jason Slade, Faculty/Engineering Technology, Northwestern Michigan College, Traverse City, MI Edward F. Smith, J.D., Partner at Brouse McDowell, LPA, Akron, OH Travis Southerland, HVAC Instructor, Southern Oklahoma Technology Center, Ardmore, OK Beryl Alli Vainshtein, MBA, Business Technology Instructor, Saint Paul College, Saint Paul, MN Michael E. Valdez, Vice Principal Career Technical Education Programs, Career and Technical Education Coordinator, Office of Correctional Education, Sacramento, CA