v New to This Edition The second edition of Soft Skills for the Workplace is revised with updated content that reflects important soft skills needed in the workplace. In addition to new content, the use of digital devices was changed to specifically reference cell phone usage. Cell phone self-management skills are also included throughout as an important 21st-century skill. • Chapter 1 Professionalism provides students with insight regarding how to be a professional in the 21st century. Content about optimism, adaptability, and flexibility was added in the text as well as in the end-of-chapter activities and terms list. In addition, the case study was replaced. • Chapter 2 Ethics addresses ethics for professional success. Updates include the subject of lying, insider trading, and digital security. In addition, a minor reorganization moved Social Respon- sibility to the last section of the chapter and an objective was added. The case study was replaced. • Chapter 3 Self-Management Skills now includes the relevant topic of cell phone self- management skills. A chapter objective was added and end-of-chapter material updated accordingly. In addition, the case study was replaced. • Chapter 4 Etiquette introduces the importance of workplace etiquette. The content remains primarily intact. • Chapter 5 Attire addresses workplace attire and its importance in understanding how to dress professionally. The chapter now includes content about trade show apparel for employ- ees who work a conference. An objective and summary point were added to reflect the addi- tion of new content. In addition, the case study was replaced. • Chapter 6 Communication Skills explains the importance of good communication skills for the workplace. The chapter remains primarily intact but updated with a new case study. • Chapter 7 Verbal and Nonverbal Communication discusses the importance of using both types of communication appropriately for a specific situation. The chapter remains primar- ily intact but updated with a new case study. • Chapter 8 Speaking Skills discusses how to make introductions, proper telephone tech- niques, and leading a meeting. The chapter now includes a section about body language and its effect on an audience’s perception of a speaker. • Chapter 9 Listening Skills summarizes how to become a good listener and to listen with purpose. The chapter remains primarily intact, but the case study was replaced. • Chapter 10 Written Communication introduces writing etiquette and the art of writing letters, e-mail, and thank-you notes. This chapter now includes information about office mes- saging apps in the workplace. • Chapter 11 Writing and Interviewing for Employment provides an overview of docu- ments required to apply for a job and summarizes how to interview for employment. The chapter remains primarily intact but the case study was replaced. • Chapter 12 Teams highlights teams in the workplace and discusses conflict resolution. The content remains primarily intact. • Chapter 13 Diversity discusses diversity in the workplace, culture, and benefits of diversity. The content remains primarily intact. • Chapter 14 Confidence remains largely intact in its coverage of self-confidence and advancement in the workplace. • Appendix A Unspoken Workplace Rules is a new addition to this text. This appendix is a quick guide to unspoken workplace rules of which every new employee should be aware. • Appendix A, Punctuation was relabeled Appendix B. Appendix B, Capitalization was relabeled Appendix C. Appendix C, Number Usage was deleted.