Section 2-4 Confl ict Resolution 57
Mediation
Some efforts to resolve confl icts between parties just do not work
without outside help. Mediation may be needed. In mediation, a third
person is called on to help reconcile differences between the confl icting
parties. This person is called a mediator. Through mediation, an attempt
is made to settle the dispute and fi nd a peaceful solution to the confl ict.
The opposing parties talk to each other with the help of the mediator.
Mediators can assist in school, work, and even international disputes.
They are often included in the confl ict resolution process.
A mediator is sometimes needed to settle family disputes. Family
members live under the same roof, share meals and living space, work
together, and play together. Confl icts are bound to occur. The confl ict
resolution process can be used by family members to resolve their
confl icts. The two family members can talk about the problem and fi nd a
solution acceptable to both. Sometimes mediation may be needed. Who
becomes the mediator? Anyone who is not emotionally tied to the issue
can become the neutral third party. When a mom and daughter have a
strong difference of opinion, the dad or son might be the mediator who
helps bring about a win/win solution.
Peer Mediation
Many schools use peer mediators. These are students who are
trained in the confl ict resolution process. They listen and act in an
unbiased manner to help fellow students settle their differences. Peer
mediators are selected for their leadership skills, emotional maturity,
and interest in helping others. They are often preferred as mediators
because students feel more comfortable with a peer. They may feel
another student can understand their problems better than an adult.
Hopefully, solutions can be found. When confl icts cannot be resolved,
the parties involved may have to agree to disagree, but in a peaceful
manner. This necessitates respect for all concerned.
Violence: A Destructive Method
of Handling Confl ict
You have learned of constructive ways to deal with confl ict. Is
there such a thing as a destructive method of dealing with confl ict? If
a confl ict is settled, how can it be destructive? The answer is if an act
of violence is used. If physical force is used against another person or
group that harms them to the point where they are completely subdued
and afraid to speak up, then a destructive method of handling confl ict
has been used. The confl ict is ended only because one person or party
has been injured or even killed by another person or group.
Gangs often use this form of confl ict resolution. It also happens
within some families. It may take the form of spouse abuse, child abuse,