xi Unit One Unit One Career Preparation Chapter 1 Chapter 1 Exploring Careers 4 Section 1-1 Planning Your Future 5 Knowing Yourself 5 Meeting Future Challenges 10 Section 1-2 Career Planning 13 Knowing Your Interests 14 Knowing Your Aptitudes and Abilities 15 Learning About Careers 15 Section 1-3 Finding a Job 21 Finding Meaningful Employment 21 Applying for a Job 22 Interviewing 25 Making Job Changes 27 Creating Your Own Job 28 Chapter 2 Chapter 2 Skills for Career Success 32 Section 2-1 Qualities of Successful Employees 33 Personal Qualities for Job Success 33 Technology in the Workplace 36 Section 2-2 The Communication Process 38 Verbal Communication 39 Nonverbal Communication 41 Technology and Communication 43 Section 2-3 Communication in Relationships 45 Th e Importance of Communication in Relationships 45 Barriers to Open Communication 46 When Negative Feelings Occur 48 Communication in the Workplace 49 Section 2-4 Conflict Resolution 51 Types of Confl icts 51 Causes of Confl ict 52 Reactions to Confl ict 53 Constructive Methods for Handling Confl ict 54 Violence: A Destructive Method of Handling Confl ict 57 Chapter 3 Chapter 3 Working in a Team 62 Section 3-1 Leadership and Teamwork 63 Being a Team Member 63 Opportunities for Leadership 65 Types of Leadership 66 Eff ective Leadership 67