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Brief Contents
Unit 1 Introduction to Banking . . . . . . . . . . . . .22
Chapter 1 Banking Basics . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Chapter 2 Financial Institutions. . . . . . . . . . . . . . . . . . . . . . . .42
Chapter 3 Business of Banking. . . . . . . . . . . . . . . . . . . . . . . .59
Unit 2 Money and Regulation. . . . . . . . . . . . . . .84
Chapter 4 Money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Chapter 5 Federal Reserve System . . . . . . . . . . . . . . . . . . .105
Chapter 6 Bank Regulations. . . . . . . . . . . . . . . . . . . . . . . . .122
Unit 3 Customer Services . . . . . . . . . . . . . . . .146
Chapter 7 Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Chapter 8 Lending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Chapter 9 Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
Unit 4 Bank Management. . . . . . . . . . . . . . . . .234
Chapter 10 Day-to-Day Activities . . . . . . . . . . . . . . . . . . . . .236
Chapter 11 Selling the Bank . . . . . . . . . . . . . . . . . . . . . . . . .261
Chapter 12 Banking Careers and Workplace Skills. . . . . . . .280
Chapter 13 Bank Performance . . . . . . . . . . . . . . . . . . . . . . .306
Chapter 14 Ethics, Security, Fraud, and Workplace Safety. .324
Unit 5 History and Future of Banking . . . . . . .348
Chapter 15 Evolution of Banking. . . . . . . . . . . . . . . . . . . . . .350
Chapter 16 Financial Crises of the Early 21st Century . . . . .369
Chapter 17 Bank of the Future . . . . . . . . . . . . . . . . . . . . . . .389
Law Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .430